Twitter - 1 Year On

I have now been a ‘tweeter’ for just over a year. I have tweeted 805 times (and counting), have 129 followers, and I follow 56 people. I also have the somewhat dubious distinction of being a ‘Twitter Elite in Warwickshire, England’. I think I am now completely bitten by the Twitter bug!

An important grovel: I realize that I haven’t blogged for many months, for which I apologize, but work has really taken off in a big way (no doubt the subject of further blogs) and I’ve been so busy that I haven’t found the time for blogging, that is until now ....

What’s happened?

Since I last blogged on my Twitter experience, a number of things has changed:

I have ‘met’ many interesting people, not just from the UK but also from Australia, Germany, India and the US, most of whom work/are interested in Learning and Development, e-Learning, Social Media, etc.

I now have 129 (at the time of writing) faithful followers. I decided early on not to follow everyone, especially those who have ‘Twitterrhoea’, as it would be impossible to keep up with everyone’s tweets. Accordingly, I am at the moment following just 56 people.

I have now used Twitter to ask questions of my followers, for example I asked recently what people felt were the main obstacles to designing and developing high quality and effective e-Learning; I was not disappointed with the response that I received.

I also take part in a weekly discussion group about learning, #lrnchat. It’s amazing what you can say in 140 characters and all discussions/debates thus far have been very lively and extremely informative. Also, I have met some more kindred souls as a result.

Whilst I use Twitter mainly for L&D purposes, I now also tweet about Cally (my beloved Labrador) and our adventures, plus cricket and tennis (two of my passions). I’ve also taken heed of some other people’s tweets and am now happy to include some social tweets, such as my latest: “Arrrh I hate this British Summer Time lark (apols to those in Scotland) – I have far too many clocks & it makes me really bad tempered.” However, when it comes to my work as a Parish Councillor I do not tweet about this, just in case I land myself in any trouble, as I can do that very easily without Twitter!

I now ‘retweet’ anyone’s tweets that I think will interest the vast majority of my followers. Using the recently added ‘retweet’ button this is a very quick and easy thing to do, plus I have also learned how to RT (i.e. retweet) people’s contributions where I can add my own comments or views.

Last but not least, when, on very rare occasions, Twitter goes off-line I feel quite deprived! Now, how sad is that?

Where next?

Some people can be extremely disparaging about Twitter, especially those people who tweet. However, Twitter is what you make of it and how you use it. Having used Twitter for over a year I now see how it can be used, amongst other things, with considerable benefit for ‘Social Learning’.

Twitter is a readily available and free tool. It is easy to set up a group of likeminded people, e.g. #lrnchat, and to moderate this use. Users can ask questions of followers, provide information, generate debate, and so on. The people I follow are not lonely, small-minded folk, as some have claimed. Most, if not all, are at the cutting and leading edge of Learning and Development and I have learned so much from them.

Yes, I am now a truly dedicated follower of Twitter!

The Tidal Flow of Technology

Just like the tide, the effects of technology also ebb and flow. What was yesterday’s hot topic can become tomorrow’s has-been. However, is this always the case?

The tidal flow of social media

When the concept of social media first burst on the L&D scene, I bet I was not alone in thinking that it might become another one-minute technology wonder. Last November, I was asked by the British Institute for Learning and Development (the BILD) to give a presentation at one of their Connect meetings on ‘Web 2.0’. I entitled my presentation ‘The New Face of Learning?’ – here’s the link to the slideshow for you so you can see what I talked about. Note, the ‘?’ mark in the title as that is particularly significant.

or click here

Recently I have been thinking some nine months on whether what I said on that occasion was still current or not. I must admit that my approach then was one of caution, not in terms of actually using Web 2.0 applications but more about the impact their use is likely to have on organisations, instructional designers and end users.

The impact issues which I raised then are still very current, if any thing they are becoming even more important. For example only the other day I read about an organisation which had banned its employees from using Twitter in the workplace – a trend which I think is likely to grow rather than to recede! Even in one’s private life the use of things like Twitter and Facebook needs to be done with due care and consideration if one’s professional life is not to be compromised. I know that every time I twitter I am extremely careful about what I say, unlike some people whom I couldn’t possibly name!

So, how do things stack up now? Has the social media tide flowed and ebbed or is it still flowing? My considered view is that it is still very much flowing and that there is a lot more flowing yet to come. I think that in the next few years the use of social media is going to result in a mixture of pleasure and pain; probably in roughly equal measure.

… and in case you are not convinced, then just remember this: “The secret of success is learning how to use pain and pleasure instead of having pain and pleasure use you. If you do that, you're in control of your life. If you don't, life controls you.” Anthony Robbins.

Trendy Terms Alert (3)

Here is my third L&D ‘Trendy Term’ alert. Each Trendy Term Alert (TTA) will consider whether the term has any mileage or whether it should be consigned to the trash can.

TTA: ‘Informal Learning’

Jay Cross has largely been accredited with coining the term ‘Informal Learning’. However, at the moment there doesn’t appear to be any agreement about what activities actually constitute informal learning and in what circumstances it takes place. The only agreement seems to be that informal learning is everything that isn’t formal learning! So, at the moment people appear to be defining it in terms of what it is not. Interesting?

Different things to different folks

It would seem that informal learning means different things to different people, for example, whilst to most it means learning which is not structured or organised, some people see it as learning which takes place outside of a dedicated learning environment, and others as learning which is not formally organised into a programme, course, event, or curriculum.

Absurd claims?

“20% of learning is formal and 80% is informal”! Now, where on earth did this myth come from? Certainly not from empirical research I can assure you. I also very much doubt whether such a claim could ever be quantified so accurately and so consistently, simply because there is not, as yet, a clear, standard, and working definition of ‘informal learning’.

“Informal learning is only possible through the use of Social Media”! Complete rubbish, as long before educational and training institutions were established most people learned informally. Indeed, ask any enlightened teacher or trainer and they will tell you that there has always been informal learning and that for time immemorial it has contributed to how all us learn each and every day of our lives.

Much ado about nothing?

No, not really, because in many ways I believe that technological advances in recent years have been a catalyst for this apparently new found interest in informal learning. In most of its guises, informal learning requires a considerable degree of self-direction on behalf of the learner. In addition to this, the informal learner also needs access to appropriate resources. Technology in the form of networks and computers have opened up access to a vast range of learning resources including knowledge, materials, and people.

Technology, in the form of television, computers, mobile ‘phones, PDAs, iPods, and so on, now lets millions of us to communicate (eg via e-mail), to exchange information and knowledge (eg via Blogs and Wikis), to access learning materials (eg e-Learning modules). If any of these activities result in unplanned, unstructured, and unorganised learning then in my book they can be described as informal learning.

Implications

The first implication for organisations, and in particular their learning and development functions, to realise is that informal learning exists and that probably a lot more could be done to encourage and support this type of learning. One way of doing this is to provide access to informal learning resources, such as technology, materials, and people. Another way is to encourage the use of informal learning activities as part of formal learning programmes and to foster and to support environments which are conducive to informal learning.

The second implication is for organisations to realise that there is a very fine dividing line between formal and informal learning. Informal learning, by its very nature of what it isn’t, is something of an untamed beast. Like Aslan, in the Chronicles of Narnia, informal learning will come and go as and when it chooses, it will be there when it is needed, it will always result in a positive experience for the person concerned (as negative learning is not a meaningful concept), and above all it cannot, by its very nature, be controlled, managed, or quantified.

Conclusion?

with a dose of caution though!

N.B. This blog is based on an article I wrote for Croner’s Training Briefing, January 2007.

Delivering More For Less

If leaner is supposed to be meaner, then how can more L&D be delivered for less without compromising quality?

Tightening the L&D belt

It is a truism, budgets are being tightened during these financially challenging times. I also keep on reading about how we need to get more for less out of L&D provision. Indeed, I’ve just written an article for Croner’s Training & Development Briefing on this very topic as it seems to be of such current interest.

The current situation is affecting both suppliers and buyers/users of L&D. The conundrum is how to achieve more for less without affecting the quality of what is provided to the end user, i.e. the learner. On the face of it this may appear to be an unanswerable poser but judging from all the advice given the answer is blindingly obvious!

If I were to be given £1 for every time I have read that L&D provision must meet the needs of the organisation, the needs of learners, and use the most appropriate delivery media, I would by now be very well-off! However, it would appear that such practices are far from common place and I’m really finding it hard to believe this. Surely after all this time of preaching the ‘cost-effectiveness’ mantra everyone would know what is required but, alas, it seems not. Perhaps the current financial situation will be the very thing which forces them to realise it? For the life of me I hope so.

Talking about cost-effective delivery media, there’s also an increasing emphasis being placed on using ‘technology enabled learning solutions’ wherever feasible. Laura Overton of Towards Maturity fame has been busy giving some very useful advice on how learning technologies should be used to achieve a positive impact on staff and on business results. Laura cites 6 ‘strands’ or behaviours which successful organisations adopt, like defining the need and improving the relevance of L&D provision and considering the needs of learners, none of which are ‘rocket science’, just simply accepted (by some) as best practice.

So, achieving more for less in the present climate is not the conundrum that it might at first seem – you never know but it might even turn out to be a good use of L&D budgets and give people value for their money!

Trendy Terms Alert (2)

Here is my second L&D ‘Trendy Term’ alert. Each Trendy Term Alert (TTA) will consider whether the term has any mileage or whether it should be consigned to the trash can.

TTA: ‘Web 2.0 – e-Learning 2.0 – Learning 2.0’

By now millions of words must have been written about one or more of these ‘Trendy Terms’. It all started with Web 2.0, a clearly defined and meaningful concept, and this was then followed by e-Learning 2.0 and, fairly recently, Learning 2.0.

Web 2.0

According to Wikipedia, Web 2.0 refers "to what is perceived as a second generation of web development and web design. It is characterized as facilitating communication, information sharing, interoperability, user-centered design and collaboration on the World Wide Web. It has led to the development and evolution of web-based communities, hosted services, and web applications. Examples include social-networking sites, video-sharing sites, wikis, blogs, mashups and folksonomies.”. However, the WWW inventor, Tim Berners-Lee has called the term “a piece of jargon”!

Notwithstanding this, a lot of people understand what the term Web 2.0 stands for and its use. So, when someone says that they are using a Web 2.0 tool, such as I am here, then it’s quite clear to them what others mean.

e-Learning 2.0

This term was coined by those using e-Learning to specify the use of Web 2.0 tools. For some, including me, e-Learning has always encompassed the use of Web 2.0 tools but as the former is so often seen as re-versioned PowerPoint presentations or a modern day version of a computer-based training programme, then I can see why the term e-Learning 2.0 has come into being.

I don’t have a problem with either the term ‘e-Learning’ or ‘e-Learning 2.0’, just as I don’t with ‘face-to-face learning’, ‘action learning’, ‘distance learning’, etc. because they tell me how the learning provision is being delivered, which can be extremely useful.

Learning 2.0

I’m not at all sure what this term means because for me it means virtually nothing. I suspect that it has been invented by those who don’t like the term ‘e-Learning’ and who want it removed from the L&D vocabulary but why, especially given my previous comments?

If ‘Learning 2.0’ = ‘e-Learning 2.0’, as I suspect it does, then why confuse the issue because it doesn’t make any sense? Neither does it help others to know what the person using the term is talking about! If it going to be used on an on-going basis then what is ‘Learning 1.0’? The latter needs to be defined and quickly in my view, and good luck to anyone who decides to take this particular task on.

Conclusion?

Web 2.0 =

e-Learning 2.0 =

Learning 2.0 =

Jack of ALL Trades?

There is a fast growing and disturbing trend which is becoming apparent in the e-Learning world – no longer is it good enough to be an instructional design specialist, you now have to be a graphic designer and a programer as well!

Jack or Master?

I have spent years (14 to be precise) perfecting my specialism as an instructional designer of blended learning. However, only the other day someone rang me and said “Hi there Judith, I’ve got the perfect job for you. We need an instructional designer for 20 days to get an e-Learning programme produced. I assume that you can program in Articulate?”.

My reply to this was along the lines of “... err, sorry, no, I’m not a programer, I am an instructional designer. I have written scripts which were to be programed in Articulate, so I know how the suite of tools work, but as I have said already, I am not a programer and neither am I a graphic designer. I know and specify what graphics I want but I couldn’t design them to save my life!”.

Now, if this was a one off, then OK, but it wasn’t. I’ve had and seen numerous job opportunities recently for the ‘Jack of all instructional designer trades’, which makes me wonder what on earth is going on and, far more importantly, what effect this trend is going to have on the job which I do and, from what others tell me, do very well.

Becoming a top notch instructional designer takes years of experience and I’m still learning and developing in this role. I haven’t the time, skills or inclination to stop my learning and development to learn how to program, even if the authoring tools to be used are in the ‘Rapid’ category. We need more quality instructional designers and not ‘Jacks of all Trades and Masters of None’! Each to their own, that’s what I say. There are plenty of people out their who are ace at graphic design and others who just love programing – so let them get on with it, that’s what I say.

So, what lies beneath this worry trend? The answer my friend, is ignorance and greed! Ignorance of what instructional design is all about and greed in wanting to get something produced as quickly as possible and as cheaply as possible. Just as I thought we were finally turning the corner in the production of quality e-Learning programmes, it would seem that we are now in real danger of turning the clock back by expecting people with real instructional design skills and experience to become something they are not.

My dilemma now is, that in order to earn a living, should I learn how to use authoring tools such as Captivate and Articulate? I hope, most sincerely, that the answer is ‘NO’!

Trendy Terms Alert (1)

From time to time I am going to blog about a current L&D ‘Trendy Term’. Each Trendy Term Alert (TTA) will consider whether the term has any mileage or whether it should be consigned to the trash can.

TTA: ‘Social Learning’

I have heard and seen the term ‘Social Learning’ more times than I’ve had hot dinners of late! So why the popularity?

I guess it has everything to do with Web 2.0 or e-Learning 2.0, where technology allows people to learn easily in a social environment by exchanging views, having discussions, using webinars, etc. But hasn’t this always been the case without technology? Think about seminars, tutorials and other face-to-face learning techniques. Apart from the dreaded and so often sterile lecture, learning with the involvement of others has been going on ad infinitum.

However, learning can only be an individual activity. Only I can learn something, you cannot learn it for me. So, in a sense, this particular TTA is an oxymoron. I can, of course, learn something by experience, without the help of or input from others. I can also learn from someone, like a teacher, tutor, trainer, coach or mentor, or even a blog, just as I can from being in a group with a number of people, without or with the assistance of technology.

So why is it important to stress or mention the ‘social learning’ dimension? To be honest, I haven’t a clue, unless it is to hype the use of certain types of technology – surely not!

Conclusion? Well, I think we should consign this particular TTA to the …